Several local restaurants stood alone amidst the lockdown, and due to this, they might not bear the effect which would subsequently lower the delivery capacity of food aggregators in the country. 

The companies involved in the food delivery business may face multiple challenges even if the lockdown ended restaurants are allowed to restart from 8 of June as per the issued guidelines.

For large food aggregators like Swiggy and Zomato, 75% to 80% of the total work, depends upon a food delivery basis. During this period, the restaurants are working with half of its staff members for the food operation services. 

Gurugram- located  Zomato asserted that 50% of its restaurant backers have started offering delivery correlated with 30-35% during the second and third stages of lockdown in April. For Swiggy, located in Bangalore, the supply has been restricted to 25-40% compared with pre-COVID categories, with more restaurant members being operational in tier-1 localities. 

“We discover an influence on the supply side as the total ground of restaurants is likely to decrease. And after June 8, the platforms in high streets could potentially see additional delivery potential compared to malls and multiplexes,” said Rishav Jain, senior director and lead – customer, agri-business, and retail advisory, Alvarez & Marsal, a management consultancy firm. 

Many eateries, largely standalone, might not be able to maintain the lockdown consequences and this is to curtail the delivery capability for food supplying to companies. There is a chance that ledge agreements with restaurant collaborators might get revised.”

Jain further said that market administrators, collectively, were averaging a run rate of 2.5 million to 3 million orders per day before the spread of COVID 19. Nonetheless, this declined 60-70% during the lockdown due to functioning issues and restaurants closing off. 

In the month of May, the National Restaurant Association of India (NRAI), which includes half a million restaurant units, said the business was staring at large scale shutdowns and massive unemployment,  with the imminent closure of many foods and beverage firms.

For restaurants, the need for the manpower (chefs and other kitchen staff) will be a preliminary challenge and many of them who have been concentrated on dining may have to modify themselves for delivery as well. Apart from this, restaurants may also have to initiate new and dynamic menus and recipes to find stability between changing demands and product needs of costumers,” contended  Mohit Sardana, COO- food delivery at Zomato. 

Even the non-availability of supply badly affected the demand of consumers.

“Customers have shown intent to buy, as can be glanced by them going through the app and attempting to place orders, but not going forward because of many reasons such as scarcity of supply or their favorite restaurants not delivering at the time. This number is relatively higher than the number of customers who have been placing their orders,” said a Swiggy worker. 

Demand could take a certain period to get back on speed after lockdown. The advantage that aggregators have is that the need for dining-in at restaurants is likely to take a hit, as a result, consumers are placing online orders … One can expect a spike in online food delivery, both to renovate dine-in and to reduce the exhaustion from cooking food every day, ” further Jain said. 

The eight metros and mini-metros in India proceed to provide to more than 60% of the overall food-tech market, on the basis of  Alvarez & Marsal.


Reviewers furthermore asserted that a chunk of delivery staff left for their respective hometowns during the first two lockdowns, which may lead to short-term working glitches for food tech firms.




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